ShoptoShape - Herbalife Independent Distributors

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NEW PRODUCT

Product Care

1.My powdered mix product has changed in consistency, why?

We suggest that you keep your products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Products should also be kept in their original containers and be sealed completely when stored.

To ensure the best consistency/texture of our powder products, we suggest you shake before each use.

2.My powdered mix product has become hard or solidified, why?

At times this may occur if moisture is introduced or has made its way into the product container. We recommend that the product be properly closed/sealed after each and every use in its original container. 

It is not recommended that a wet/damp spoon be re-introduced into the product container during preparation as this practice may introduce moisture and affect the consistency of the product.

3.Where is the best place to store my powdered mix products?

Keep in mind that the products should be kept at room temperature or less, we recommend that you not keep them in areas subject to humidity or direct sunlight. Refrain from keeping in areas exposed to moisture. Also, do not store in vehicles where temperatures can become extreme.

4.My gel capsule product is stuck/melted together, why?

We suggest that you keep your products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Avoid storing gel capsule products in areas that may be exposed to heat or direct sunlight.

5.Where is the best place to store my gel capsule products?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Also, refrain from storing in vehicles where temperatures can become extreme. Gel capsule products are also able to be stored in refrigeration. Products should be kept in their original containers and be sealed completely when stored.

6.My tablets have changed in color why?

At times our products will have a slight variance in look depending on the production batch and due to the raw ingredients used in our formulations. Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Also, refrain from storing in vehicles where temperatures can become extreme. Products should be kept in their original containers and be sealed completely when stored.

When botanical ingredients are present, you may see a slight change in the color of the tablets. The change is occurring within the actual botanical used and not the tablet as whole. There is no change to the efficacy of the product. This is similar to what can occur with culinary spices.

7.Where is the best place to store my tablets?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme. We recommend that the product be properly closed/sealed after each and every use in its original container.

8.My protein bar has changed in color/consistency, why? Has a white coating*

We suggest that you keep your protein bars stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme. Protein Bars exposed to heat may melt and cause the appearance to change due to the ingredients used in the formulation. This can be avoided by storing them according to Herbalife’s recommendations.

*This white coating is a known process called “blooming” and there is no change to the efficacy or safety of the product. This is a common occurrence with chocolate. Keep in mind our Protein Bars Deluxe have a coating of milk chocolate.

9.Where is the best place to store my liquid products?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight or extreme cold in which they may freeze. Refrain from keeping in areas exposed to extreme temperatures.

Once opened, we recommend that liquids be in sealed containers within a refrigerator to preserve freshness and potency.

10.My outer nutrition product has changed in color/consistency, why?

We suggest that you keep your Outer Nutrition products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme.

11.Where is the best place to store my Outer Nutrition products?

Keep in mind that the products should be kept completely sealed and at room temperature or less, we would recommend that you not keep them in areas subject to humidity or extreme cold in which they may freeze. We do not recommend keeping outer nutrition products in areas subject to extreme humidity such as garages. Over time extremely humidity can affect the appearance/texture of Outer Nutrition products.

12.Can I use tablet boxes or containers to store my product?

If you use a tablet box or container, refrain from keeping them in areas exposed to moisture. Also, do not store them in vehicles where temperatures can become extreme.

13.What is the small package inside my product container?

This is called a desiccant pack. It is placed in some of our powder products to help maintain optimal quality standards and product integrity such as moisture control. We do not recommend that the desiccant pack be removed from the container.