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Customer Service - Refund Policy
Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use.
We are confident that our customers will find our products satisfactory in every way. However, if for any reason, you are not completely satisfied with any Herbalife product purchased from ShoptoShape, you may request a refund from ShoptoShape within thirty (30) days from the date you receive the product. We will offer you a full credit toward the purchase of other Herbalife products or a full refund of the purchase price.
This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, ShoptoShape will honor the product guarantee quickly and courteously, according to the following instructions:
Before you decide to return your products: 1. Make sure that you are using the products consistently. This simple step solves the majority of issues we come across. 2. Contact ShoptoShape with any questions regarding product usage or results. We guarantee that results are mandatory for all individuals who use the products consistently and correctly, with our guidance and assistance. 3. If you still would like to return your products, make sure that ShoptoShapereceives your return within thirty (30) days of you first receiving it.
Step-by-step Return Instructions 1. Print out and complete the highlighted areas of the Customer Request for Refund Form (Adobe Acrobat Reader is required). 2. Sign the Retail Order Form 3. Ship the unused portion of the products with the completed Customer Request for Refund Formand Retail Order Form to:
Herbalife local office of your country of residence. Please contact us in order to get the above address.
4. Once your shipment is received, ShoptoShapewill process the appropriate refund promptly.
Note: Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns.
Return Shipping Costs Return costs for shipping and handling are non-refundable.
Cash Refunds There are no cash refunds on credit card purchases.
Exchanges If an item is exchanged, new shipping and handling fees will be added.
Lost or Stolen Packages We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.
Distributors and Wholesale Club Members All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by HERBALIFE SHOP or Herbalife International.
Questions Regarding Return Policy Click here to contact us with any questions regarding your purchase or our Return Policy.
Disclaimer: Any statements in connection to weight control are related to Herbalife weight control program including among others balanced nutrition, regular physical exercise, daily use of required amounts of liquids, use dietary supplements and sufficient rest. All the results are individual and may differ.